Refund policy

At Sables & Co, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return, items should be:

Unused and in their original condition.
Returned with their original packaging where reasonably possible.
Free from damage that occurred after delivery.

We reserve the right to decline returns that do not meet these conditions where permitted by applicable law.

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Email: info@sablesandco.com

Please include:

Your order number.
Your full name.
The reason for the return.
Photos if the item is damaged, defective, or incorrect.

Once your request has been reviewed, you will receive return instructions.

Cancellation policy

If you wish to cancel your order, you must notify us within 1 hour, after which we reserve the right to refuse cancellation if your order is already being processed. In this case, kindly wait upon the receipt of the order, thank you for your understanding.

Physical Return Location

After your return request has been approved, returns must be sent to the following physical return location, unless our customer support team provides different return instructions in writing:

Return Recipient: Sables & Co Returns
Return Address: Room 104, Block B, Kaicheng High-tech Park
District: Longhua District
City: Shenzhen
Province: Guangdong
Country: China

Please do not send any item back before your return has been approved, as unauthorised returns cannot be processed or refunded.

Return Shipping Costs

Unless otherwise required by applicable law, customers are responsible for the cost of returning items. As our returns facility is located outside the United Kingdom, return shipping costs are those of an international shipment, and any customs or duty charges arising from the return are the customer's responsibility.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost during transit.

Inspection of Returned Items

After we receive your return, we will inspect the item to ensure it meets our return requirements.

If your return is approved, we will begin processing your refund.

Refund Processing

Approved refunds are processed within 5–10 business days after the returned item has been received and inspected.

Refunds are issued using the original payment method whenever possible.

Please note that your bank or payment provider may require additional time before the funds appear in your account.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@sablesandco.com.

We will work with you to resolve the issue promptly.

Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including:

Items showing signs of use.
Products damaged after delivery.
Products unsuitable for resale due to their condition.

Any applicable exceptions required by law will always be respected.

Consumer Rights

Nothing in this Refund Policy limits or excludes any mandatory consumer rights available under applicable law.