FAQ

After your payment has been completed, you will receive an order confirmation email with your purchase details. If you can't find it, please check your spam or junk folder before contacting us.

Please contact us within 1 hour of placing your order at info@sablesandco.com. After that, your order may already be in processing and we may not be able to cancel it. In that case, please wait for your order to arrive and request a return.

To protect against fraud, some orders need additional verification before they are processed. If this applies to your order, we will contact you at the email address used at checkout.

We currently ship to the United Kingdom, the United States and Canada.

Orders are processed within 1–3 business days (Monday to Friday) after payment. Orders placed after 5:00 PM GMT, at weekends or on public holidays start processing the next business day. Estimated delivery is then 6–9 business days. Delivery times are estimates and can occasionally vary due to courier delays, weather, public holidays or other circumstances outside our control.

Shipping is free on all orders to the United Kingdom, the United States and Canada.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information. You can also follow your parcel on our Track your order page using your order number and email address.

We mainly ship with Royal Mail, UPS and FedEx. Where needed, we may use another reputable carrier offering a similar level of service.

Please check around your property and with household members, ask your neighbours whether they accepted it, and contact the courier for more details. If you still can't find it, contact us and we will do our best to help.

Contact us as soon as possible. Please note that we are not responsible for delays, failed deliveries or extra costs caused by an incorrect or incomplete address.

Yes. You can request a return within 30 days of receiving your item. Items should be unused, in their original condition, returned in their original packaging where reasonably possible, and free from damage that occurred after delivery.

Email info@sablesandco.com before sending anything back. Include your order number, your full name, the reason for the return and photos if the item is damaged, defective or incorrect. Once your request is approved, you will receive return instructions. Items sent back without approval cannot be processed or refunded.

Unless applicable law says otherwise, return shipping is paid by the customer. Our returns facility is located outside the United Kingdom, so return costs are those of an international shipment, and any customs or duty charges on the return are the customer's responsibility. We recommend a tracked service.

Approved refunds are processed within 5–10 business days after we have received and inspected your return, using the original payment method wherever possible. Your bank or payment provider may need a little extra time before the money appears in your account.

We're sorry. Please email info@sablesandco.com as soon as possible with your order number and photos, and we will work with you to resolve it promptly.

Items showing signs of use, products damaged after delivery and products that are unsuitable for resale because of their condition may not be eligible, where permitted by law. Your mandatory consumer rights always apply.

Visa, Mastercard, American Express, Maestro, Apple Pay and Google Pay. The options shown at checkout may vary by location and device.

Yes. All payments are processed by trusted, secure payment providers using industry-standard encryption. We never store your full card details.

Check that your details are correct and that sufficient funds are available, contact your bank or payment provider if the problem continues, or try another payment method. Orders are only processed after a successful payment.

You are charged in the currency shown at checkout. If your card uses a different currency, your bank may apply exchange rates or international transaction fees.

Email us at info@sablesandco.com or use our contact page. Our team is available Monday to Friday 9:00 AM – 5:00 PM GMT and Saturday to Sunday 11:00 AM – 4:00 PM GMT, and we aim to reply within 24 business hours.